What makes a good trade-in item?

We need you to keep On gear in action. Round up the On gear you're ready to part with, and give them a clean and once over before sending them to us.

Ideally, each item should be free from pet hair, odors, and signs of heavy wear or discoloration. Generally, On shoes should have been used less than 50 miles and have minimal signs of wear.

Below, find additional info on what we accept and the most common reasons why an item may not be eligible for trade-in.

Footwear Apparel

Tread wear

When the tread wears out, the patterned grooves and textures on the outsole will be visibly flattened.

We can only re-sell shoes with most of their tread still on – so, with plenty of life left. See below examples and grading of tread wear to learn more.

  • Minor wear
    Accepted

  • Moderate wear
    Accepted

  • Heavy wear
    Not Accepted

Discoloration

Discoloration can happen for many reasons. Such as, exposure to sunlight and UV rays, exposure to water and moisture, oxidation, sweat and body oils, or dye transfer.

See below examples and grading of discoloration to learn more.

  • Minor discoloration
    Accepted

  • Moderate discoloration
    Accepted

  • Heavy discoloration
    Not Accepted

Scratches

Whether you're running the road or running errands – scratches can happen anytime a shoe comes into contact with hard or rough surfaces. They're most commonly found on the outsoles and insoles.

See below examples and grading of shoe scratches to learn more.

  • Minor scratches
    Accepted

  • Moderate scratches
    Accepted

  • Heavy scratches
    Not Accepted

Apparel

Discoloration

Discoloration of apparel can happen for many reasons. Such as, general fading, food spillage (we've all done it), ink spillage, plus fading that comes from sunlight and washing clothes.

See below examples and grading of discoloration to learn more.

  • Minor discoloration
    Accepted

  • Moderate discoloration
    Accepted

  • Heavy discoloration
    Not Accepted

Pilling & Matting

Have you ever noticed small, fuzzy balls of fabric on your clothes? These generally occur in high-friction areas, like underarms or between thighs. That's pilling and matting – when loose fibers on the surface tangle together.

See below examples and grading of pilling and matting to learn more.

  • Minor pilling
    Accepted

  • Moderate matting
    Accepted

  • Heavy pilling & matting
    Not Accepted

Unthreading

Unthreading happens due to regular wear and tear, when threads in the fabric start to loosen, weaken, and sometimes unravel. Over time, friction, stretching, washing, and other stressors on the fabric from general use cause unthreading.

See below examples and grading of unthreading to learn more.

  • Minor unthreading
    Accepted

  • Moderate unthreading
    Accepted

  • Heavy unthreading
    Not Accepted
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